Privacy Policy

your personal information is in safe hands

This Privacy Policy explains how Imaginary Caravel Unipessoal Lda (“MyCrew”, “we”, “us”) collects, uses and protects your personal data when you use our website or charter services.

By using this website, you agree to this Privacy Policy.

1. Data Controller

Imaginary Caravel Unipessoal Lda
VAT nº 514 315 172
RNAAT nº 415/2017
Rua do Cerro Casa Luísa S/N
8400-500 Carvoeiro, Portugal
Email: info@mycrew.pt

2. Personal Data We Collect

We may collect the following data:

1. Identification data: name, email address, phone number
2. Booking data: dates, group size, preferences
3. Payment data: processed securely via third-party providers (we do not store full payment details)
4. Technical data: IP address, browser type, device, usage data
5. Communication data: messages sent via forms, email, WhatsApp or other channels

3. Purpose of Processing

Your data is used for:

1. Managing enquiries and bookings
2. Delivering charter services
3. Processing payments and invoicing
4. Customer support and communication
5. Improving website performance and user experience
6. Ensuring safety onboard (where applicable)
7. Compliance with legal and tax obligations

4. Legal Basis for Processing

We process your data based on:

1. Contract performance (booking and service delivery)
2. Legal obligations (tax and maritime regulations)
3. Legitimate interests (service improvement, fraud prevention)
4. Consent (marketing communications, cookies and tracking technologies)

5. Data Retention

Personal data is retained:

1. For the duration of the contractual relationship
2. As required by legal obligations (e.g. invoicing data retained for up to 10 years under Portuguese law)
3. Until consent is withdrawn (for marketing communications)

After this period, data will be deleted or anonymised.

6. Data Sharing

Your data may be shared with:

1. Payment providers (e.g. Stripe, banks)
2. Booking platforms (e.g. Bókun and marketplaces)
3. Operational staff (crew members when necessary)
4. Accounting and legal service providers
5. Public authorities, when legally required

We do not sell or rent personal data.

7. International Transfers

Some service providers may process data outside the European Economic Area (EEA).

When this occurs, appropriate safeguards are implemented, such as Standard Contractual Clauses approved by the European Commission.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

1. Ensure proper website functionality (essential cookies)
2. Analyse traffic and performance (e.g. Google Analytics)
3. Deliver marketing and advertising (e.g. Meta Pixel)

Non-essential cookies are only used with your consent via our cookie banner.

For more details, please refer to our Cookie Policy.

9. Marketing Communications

Marketing communications (such as newsletters) are only sent when you have explicitly opted in.

You can unsubscribe at any time using the link provided in the email or by contacting us.

10. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

1. Access your personal data
2. Rectify inaccurate data
3. Request deletion (“right to be forgotten”)
4. Restrict or object to processing
5. Request data portability
6. Withdraw consent at any time
7. Lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD)

To exercise your rights, contact: info@mycrew.pt

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

1. Unauthorised access
2. Loss or misuse
3. Disclosure or alteration

12. Image and Media Use

During our experiences, photos and videos may be captured for promotional and marketing purposes.

These may include images of guests onboard our vessels.

By participating in our experiences, you acknowledge this possibility.

If you do not wish to appear in any photos or videos, please inform our crew at the beginning of the experience.

You may also request the removal of any image where you are identifiable at any time by contacting: info@mycrew.pt

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page.

Cookie Policy

how we handle your cookies

This Cookie Policy explains how Imaginary Caravel Unipessoal Lda (“MyCrew”, “we”, “us”) uses cookies and similar technologies on our website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website.

They help ensure proper functionality, improve performance and enhance user experience.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly.

They include:

1. Booking and checkout functionality
2. Security and fraud prevention
3. Basic navigation and page access

These cookies do not require user consent.

Analytics Cookies

These cookies help us understand how visitors interact with the website.

We use tools such as:

1. Google Analytics

These cookies may collect information such as:

1. Pages visited
2. Time spent on the website
3. Traffic sources
4. Device and browser information

Marketing Cookies

These cookies are used to deliver relevant advertisements and measure campaign performance.

We use tools such as:

1. Meta Pixel (Facebook and Instagram Ads)

These cookies may:

1. Track user behaviour across websites
2. Measure advertising performance
3. Enable retargeting and audience building

3. Consent

Non-essential cookies (analytics and marketing) are only used after you provide explicit consent through our cookie banner.

You can:

1. Accept all cookies
2. Reject non-essential cookies
3. Customize your preferences

Consent can be withdrawn at any time.

4. Managing Cookies

You can manage or disable cookies at any time through:

1. Our cookie banner settings
2. Your browser settings

Please note that disabling essential cookies may affect the functionality of the website.

5. Third-Party Cookies

Some cookies are placed by third-party services we use, including:

1. Google
2. Meta (Facebook and Instagram)

These providers may process your data according to their own privacy policies.

6. International Data Transfers

Some third-party providers may process data outside the European Economic Area (EEA).

When this occurs, appropriate safeguards are applied, such as Standard Contractual Clauses approved by the European Commission.

7. Changes to This Policy

We may update this Cookie Policy from time to time.
Any changes will be published on this page.

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